FAQs

Which payment methods are accepted at Event Day Essentials?

We are currently only able to accept payments via PayPal. You do not need a PayPal account to be able to use this service.

How long will delivery take?

We aim to dispatch all orders within 3 - 4 working days although some may take longer. If your order is going to be significantly delayed we will let you know. Please provide the date of the celebration when placing your order as at peak times orders may be prioritised according to when they are required and not the order in which they are received.

All orders are dispatched via Royal Mail. 

Delivery is usually 4 - 5 working days from the date of shipping.

I need my goods urgently, do you offer a next day delivery service?

We offer this service but it can take up to 48hrs, depending on what is ordered, and if we are able to secure a courier to pick up. The cut off times are variable, so please contact us to check before placing your order.

Please note as well some items offered including but not limited to, we are unable to offer on a next day delivery service.

How secure is shopping with Event Day Essentials? Is my data protected?

All of our transactions are processed via PayPal and within their systems. Favour Fairy does not see, nor handle any of your card details. Your personal data which has been transferred to us, shall only be used in conjunction with your current order. Your details will not be used for marketing purposes, nor will be they be sold onto a third party.

Do I receive an invoice for my order?

An invoice shall also be emailed to you upon completion of the order. There is currently no VAT payable on the prices, as we are below the threshold.

What are the best before dates on your chocolates and sweets?

Our sweets are supplied with a best before date of at least 6 months.

If you are ordering for an event which is more than 6 months in the future please let us know. You may leave a message at checkout with your event date, call or email us and we will ensure that the sweets and chocolates are in date for your event.

I’ve changed my mind, can I return my order?

We understand that things can change and that sometimes you may need to return your order to us. Please get in touch with us as soon as you can and in any event within 14 days of receiving your order. We will then tell you what to do next.

Once goods are received a refund is normally issued within 24 hours of receipt of the goods.

We are unable to accept returns of any of the following:

  • Sweets and chocolates
  • Personalised items
  • Items made to the customers specifications, including but not solely, filled sweetie boxes, bags and pre-filled party bags.

I’ve received my order but there’s a problem. What do I do?

Please let us know as soon as you can if there’s a problem with your order and in any event within 14 days of delivery. Either call us or email us at eventdayessentials@gmail.com

How do I place my order?

You may order from us directly from our website or call us and we can take the details over the phone. We will then email you an invoice with a link to pay via PayPal, as we are currently unable to take any card details over the phone.

Loyalty FAQs

Can I mix different sizes or print types to qualify for the offer?

No — all 9 orders must be the exact same size and same print type (e.g., 9 full print 24ft x 24ft dance floors). Mixing is not allowed.

Does the offer apply to both “print-only” and “set-up” orders?

Yes! Both types qualify, as long as the size and print type are consistent across all 9 orders.

Can I mix Dance Floors and Welcome Signs to reach the 10th order?

No — Dance Floors and Welcome Signs are tracked separately. You'll need 9 of one type to qualify for that specific 50% discount.

Is there a time limit to complete my 9 orders?

No time limit! Your orders are tracked under your Trade Membership, and your discount is applied automatically when you reach your 10th qualifying order.

Does the 50% off apply to a custom design order too?

Yes — as long as the size and print type are the same. Any custom design service fees will still apply separately.

How do I track my progress?

Our team tracks your qualifying orders and will notify you once you're eligible. You can also contact us at any time for a status update.